Privacy Policy

Introduction

Gifford Monument Works ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at giffordmonument.com (the "Website") or use our monument and memorial services.

We are a family-owned monument company that has been serving families in Oklahoma and Texas since 1936. Our headquarters is located at 900 North Broadway, Ada, Oklahoma 74820.

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Request a quote or consultation
• Place an order for a monument or memorial
• Schedule an appointment
• Submit a contact form or inquiry
• Sign up for our newsletter or updates
• Use our online design tools or calculators
• Communicate with us via phone, email, or in person

This information may include:

• Name, address, phone number, and email address
• Cemetery name and location
• Information about deceased loved ones (names, dates, epitaphs)
• Payment and billing information
• Design preferences and customization details
• Photographs or artwork you provide for memorial designs

1.2 Automatically Collected Information

When you visit our Website, we may automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website or search terms
• General geographic location (city/region level)

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site. You can control cookie settings through your browser, but disabling cookies may limit some functionality.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: To process orders, create monument designs, and fulfill your requests
• Communication: To respond to inquiries, provide updates on your order, and send appointment reminders
• Customer Service: To provide support and address any concerns or issues
• Improvement: To analyze Website usage and improve our services and user experience
• Marketing: To send promotional information about our services (with your consent where required)
• Legal Compliance: To comply with legal obligations and protect our rights

3. Information Sharing

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted vendors who assist us in operating our business (e.g., payment processors, web hosting, email services). These providers are contractually obligated to protect your information.
• Cemetery Coordination: With cemeteries to verify regulations and coordinate monument installation.
• Legal Requirements: When required by law, court order, or government request.
• Business Protection: To protect our rights, safety, or property, or that of our customers or others.
• Business Transfers: In connection with a merger, acquisition, or sale of business assets.

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our website uses SSL/TLS encryption to protect data transmitted between your browser and our servers. Payment information is processed through secure, PCI-compliant payment processors.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Monument order records may be retained indefinitely to provide ongoing support and services such as final date engraving.

6. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain exceptions (such as legal retention requirements or ongoing orders).
• Opt-Out: You may opt out of receiving marketing communications by following the unsubscribe instructions in our emails or by contacting us directly.
• Cookie Preferences: You can manage cookie settings through your browser.

To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe.

7. Third-Party Services

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

We may use third-party services for:

• Website analytics (to understand how visitors use our site)
• Payment processing
• Appointment scheduling
• Email communication services

8. Children's Privacy

Our Website and Services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

9. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, request deletion of your information, and opt out of the sale of personal information. As noted above, we do not sell personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: