Question 1

If I don't see a monument design I like, can I get a custom monument?

Accepted Answer

Yes — our memorial artists can create a custom design for you.

Question 2

I have an idea for a monument — can you design and create it?

Accepted Answer

Absolutely. Our experienced memorial artists will bring your vision to life.

Question 3

Can I provide my own artwork to be included in the monument design?

Accepted Answer

Yes — we can incorporate your artwork into a custom design.

Question 4

Can I preview the finished monument before it's made?

Accepted Answer

Yes — we provide detailed design proofs for your approval before fabrication begins.

Question 5

Do you have resources to help me choose the right monument?

Accepted Answer

Yes — our Monument Buying Guide and blog articles explain materials, styles, and cemetery guidelines.

Question 6

How long does it take to receive a monument after I order?

Accepted Answer

Standard turnaround is 4–6 weeks depending on color and shape; custom designs can take up to 6 months.

Question 7

Can I request a rush order?

Accepted Answer

Rush orders may be possible depending on the material and design. We'll do our best to meet your needs.

Question 8

How do I start the process of ordering a monument?

Accepted Answer

Contact us for a consultation. Bring ideas, photos, and cemetery information — we'll handle the rest.

Question 9

How far in advance should I order a monument?

Accepted Answer

As early as possible. Standard production is 4–6 weeks, but custom monuments may take up to 6 months.

Question 10

What file formats or artwork do you accept?

Accepted Answer

We accept high-resolution images (.jpg, .png) and vector files (.ai, .eps). Our artists will adjust them for engraving.

Question 11

Can I see sample epitaphs or inscription ideas?

Accepted Answer

Yes — we provide a catalog with sample epitaphs, fonts, and design inspiration.

Question 12

What's included in the monument price?

Accepted Answer

Design, inscription, fabrication, delivery, and installation are included. Custom artwork may have an additional cost.

Question 13

Are there extra fees beyond the monument cost?

Accepted Answer

Some cemeteries require foundations, installation fees, or permits. We'll help you understand all possible costs.

Question 14

Do you offer payment plans or financing?

Accepted Answer

Yes — we offer flexible layaway and financing options to fit your budget.

Question 15

Is mileage or distance included in the installation cost?

Accepted Answer

Yes, for local installations. Additional fees may apply for distant cemeteries.

Question 16

What about installation — do you handle that?

Accepted Answer

Yes — installation is included on all cemetery headstones from Gifford Monument Works.

Question 17

My cemetery charges a fee or has regulations — what does that mean?

Accepted Answer

Many cemeteries have strict style, color, or size guidelines and may charge fees. We'll help you verify requirements.

Question 18

My cemetery says they must install the monument — is that true?

Accepted Answer

It may be true depending on their rules. We're insured and bonded and can coordinate installation or release the design if required.

Question 19

Can you deliver and install monuments outside your local area?

Accepted Answer

We primarily serve Texas, Oklahoma, and New Mexico, but can discuss logistics for other areas.

Question 20

Will you ship to or install in other states?

Accepted Answer

Yes — but additional delivery or coordination costs may apply for long-distance installations.

Question 21

Who checks cemetery regulations — me or Gifford Monument Works?

Accepted Answer

Both. We recommend contacting the cemetery directly, and we can assist by confirming design and size compliance.

Question 22

Do you guarantee that installations meet cemetery standards?

Accepted Answer

Yes — we coordinate directly with cemeteries to ensure all requirements are met.

Question 23

What materials are available for monuments and what are the differences?

Accepted Answer

We offer granite, marble, slate, quartzite, and bronze. Granite and quartzite are the most durable and popular choices.

Question 24

How do I choose the correct shape and size of a monument?

Accepted Answer

Check cemetery rules first. Then consider available space and desired look — flat, slant, upright, or ledger styles.

Question 25

How do I maintain and clean the monument over time?

Accepted Answer

Granite requires minimal care. For other materials, use non-acidic cleaners and soft brushes. Ask us for specific recommendations.

Question 26

What happens if the monument is damaged or sinks over time?

Accepted Answer

We guarantee quality craftsmanship and will assess any issues. We can repair or reset monuments as needed.

Question 27

If my loved one was cremated, what monument options are available?

Accepted Answer

We offer cremation memorials, columbariums, and custom designs honoring cremated remains.

Question 28

Do you offer monuments for pets?

Accepted Answer

Yes — our pet memorials are crafted with the same care and materials as traditional monuments.

Question 29

What if the inscription needs to be changed later?

Accepted Answer

We provide final date engraving and can add names or dates later as needed.

Question 30

Can I visit your showroom or design studio? Do I need an appointment?

Accepted Answer

Yes — visits are welcome. We recommend scheduling an appointment to ensure personal assistance.

Frequently Asked Questions

Design & Customization

Timeline & Process

Pricing & Payment

Installation & Delivery

Materials & Maintenance

Specialized Services

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